How to Reset your Password:
You can reset your password at any time by clicking on “Forgot Your Password?” just below the "Sign In" button on the Max login screen, or by following this link.
Enter the email address associated with your account. A link to reset your password will be sent to you by email. Please note that email addresses are case-sensitive. If you enter an incorrect email address, you will not receive an email from Max.
What to do if your account has become locked:
After too many failed password attempts, your Max account will be locked to preserve the security of your account. If this is the case and your account becomes locked, please contact firstname.lastname@example.org to request that your account be unlocked.