Estate Services

What is Max?

Max is a platform that helps people earn more on cash held in their own high-yield savings accounts at leading online banks. Max works by conveying your funds transfer instructions to your banks so that they can move your money to whichever banks offer the highest interest rates each month.

Max is not a bank and never takes custody of funds. Through Max, members can easily open multiple high-yield savings accounts and then actively manage those accounts so that they earn the highest yields while remaining FDIC-insured.

What to do in the unfortunate event of the passing of a Max member?

Max does not have the authority to make or request changes to savings accounts once they are opened. You will need to contact the online banks directly to request a change in title or to withdraw funds from your loved one’s accounts.

The online banks supported on the Max platform would be happy to help guide you through the next steps through their phone support lines. We appreciate and acknowledge that making these calls is both difficult and time-consuming at a most inopportune time. We have listed below the customer support phone numbers of the online banks on the Max platform. Calling these banks directly is the most direct way of receiving the correct information, as these processes vary depending on the type of account (joint vs. individual) and what you would like to do moving forward (change ownership of savings account vs. sending funds to another savings account vs. closing the account).

Although the required documentation varies depending on the specific banks and other account-specific factors, in most cases, you will need to send these banks a copy of the death certificate, a government issued photo ID of the beneficiary, and a letter of intent that details what you would like to do with the funds and/or the account. Each bank will be able to offer more information on exactly what it is they will require, and how to send this information to them.

Once all underlying bank accounts are closed, please reach back out to us and we would be happy to assist in canceling the Max membership.