The Max Member Services team prides itself on delivering the highest quality service to our members.
You can reach our Member Services department one of two ways:
We offer support by email, rather than by phone, as email has proven to be a more effective means of providing consistent and comprehensive responses to member inquiries. Through email, we are able to share graphics, screenshots, and review your inquiry history, so that in the event that you have follow up questions, you need not repeat yourself. Email-based support also spares our members from having to navigate endless phone menus or endure hold music.
Once your inquiry has been submitted, you can expect a personal response from our team within one business day. Our normal service hours are Monday to Friday 9:00am to 5:00pm ET.
We are always interested in hearing from our members. If you have feedback or suggestions, please email us at email@example.com.