We are very sorry to hear about your loss.
If you are not familiar with the Max platform, Max is a communication platform that helps coordinate transactions between member’s checking account and savings accounts, automatically moving funds to the member’s highest yielding savings accounts once a month. Max is not a bank, and never takes custody of funds. Through Max, members link their existing savings accounts, and/or create new savings accounts with online banks. Max does not have authority to make or request changes to savings accounts once they are opened. You will need to contact the online banks directly to request change on these accounts.
The online banks supported on the Max platform would be happy to help guide you through the next steps through their phone support lines. We appreciate and acknowledge that making these calls is both difficult and time consuming at a most inopportune time. We have listed below the customer support phone number of the online banks on the Max platform. Calling these banks directly is the most direct way of receiving the correct information, as these processes vary depending on the type of account (joint vs. individual) and what you would like to do moving forward (change ownership of savings account vs. sending funds to another savings account vs. closing the account). We have added links to relevant bank-specific content where available for different situations of deceased account owners.
Although the required documentation varies depending on the specific banks and other account-specific factors, in most cases, you will need to send these banks a copy of the death certificate, a government issued photo ID of the beneficiary, and a letter of intent that details what you would like to do with the funds and/or the account. Each bank will be able to offer more information on exactly what it is they will require, and how to send this information to them.
Please call UFB Direct phone support at 1-877-472-9200 for more information.
Please call Comenity Direct phone support at 1-833-755-4354 for more information.
Please call Radius Bank phone support at 1-800-242-0272 for more information.
Sterling National Bank
Please call Sterling National Bank phone support at 1-877-MAX-5877 (1-877-629-5877) for more information.
If you are in the NYC metro area, you can visit a Sterling National Bank branch to hand the necessary documents directly to the bank. If not, you can mail the required information in to the bank.
Marcus by Goldman Sachs
Marcus outlines the process on their FAQ page in the article titled What happens when an account owner is deceased? located in the section entitled About Savings Accounts from Marcus. Please call Marcus by Goldman Sachs phone support at 1-855-730-7283 for more information.
- Barclays outlines the process in their Death of an Accountholder section of Barclays’ Terms and Conditions.
- Please call Barclays phone support at 1-888-710-8756 for more information.
AllyBank outlines the process on their How to Settle an Estate page.
Please call Ally Bank phone support at 1-877-247-2559 for more information.
American Express Personal Savings
American Express outlines the process on their website in an article called Guidance for Managing Deceased Accounts.
Please call their dedicated phone support line at 1-800-266-7064 for more information.
Once all underlying bank accounts are closed, please reach back out to us and we would be happy to close the Max account.