Each bank has its own account opening decision-making process, designed to comply with Federal “Know Your Customer” regulations. The Max Common Application helps streamline the application process.


In the event that an application for a new bank account is declined, it can be due to an incorrectly entered SSN or submission of an internet/VOIP phone number. If you have moved recently, that can also cause applications to be declined since your new address may not yet be on file with the public databases used to verify your identity. In such a case, the banks may reach out to you directly to validate your identity through other means.


For your privacy, neither Max nor its personnel are privy to why any individual application is approved or declined. You may, however, contact each bank directly to see if they can verify your identity through other means, or you may re-apply using the Max Common Application. There is no negative impact to your credit associated with applying for a savings account, so other than the incremental minute or two required to re-apply, there is no downside.


If you do choose to re-apply, please be sure to double-check that all information you have entered is correct and accurate. For example, when you enter your SSN, you can click “show” above the input box so that you can see the numbers you are typing; often applications are declined if a SSN is off by one digit. 


While they may not be able to provide you with a reason for your declined application, should you wish to contact any of the banks directly, below please find contact numbers for each of the banks supported on the Max Common Application:


UFB Direct: 1-877-472-9200

BrioDirect powered by Webster Bank: 1-877-629-5877

Quontic Bank: 1-888-575-8677

Customers Bank: 1-855-398-8159

BankProv: 1-877-487-2977

Veritex Bank: 1-800-230-9421