Member Services

Customers Bank Customer Service

Daily Transfer Limits

• Inbound: $250,000 daily
• Outbound: $250,000 daily

Online Banking Enrollment

You may enroll in online banking for your Max Checking account here. You can also download the Customers Bank mobile app (called "Customers Bank Mobile") via Apple Store or Google Play and login with your Customers Bank online credentials.

Wires

To request a wire transfer, please contact Customers Bank Customer Service.

• Fees will be waived for all domestic inbound and outbound wire transfers to/from Max Checking.
• Cutoff times are 4pm EST for US Domestic, subject to account verification.
• While Customers Bank has an internal approval process to review and approve the wire transfer, there is no outgoing wire daily limit for Max customers.

Profile changes

You may update your address through Customers Bank online banking, or by calling Customers Bank Customer Service.

Joint Accounts

You may open a joint account using the Max Common Application. If you open an individual account and later wish to re-title it as a joint account, you will be required to apply for a new joint account. Please contact Max Member Services for assistance doing so.

Disputes

If you have any concerns or wish to dispute a transaction, please contact Customers Bank Customer Service.

Statements

Paper statements are generated on the 15th day of the month. If you would like to switch to eStatements, you can request this change via Customers Bank online banking, or by contacting Customers Bank Customer Service.

Bank Letter

You can call Customers Bank's Digital Banking team at 833-534-1028 to request a bank letter.

Trust Account Support

If you would like to use Max Checking in conjunction with trust-supported Max savings accounts, please sign up for a Max Checking account in your name.

While you will not be able to open the account in the name of a trust, you will be able to add a trust as a beneficiary to your account.

Once your Max Checking application has been accepted, please reach out to Customers Bank support directly to add a trust as a beneficiary to the account.

Max Membership Rebates

If you open a Max Checking account and maintain a certain average balance in your Max Checking account during the period preceding each Quarterly Fee, Customers Bank will rebate that quarter’s fee up to certain limits, as specified below: